The shipment is already held
Customs or the broker has requested explanations, a technical description, value substantiation or additional supplier documents.
Customs & Documents
So your shipment does not stop because of paperwork
Shipments rarely get delayed “for no reason”. More often, the issue is in the details: a vague product description, a disputed HS code, a weak invoice, a mismatch in the packing list or unsupported customs value. We review the package before filing, identify weak points and help prepare a clear position for the customs broker, supplier and internal teams.
When we step in
We step in when a document issue is already blocking clearance or may stop the shipment at the most expensive moment.
There is an HS code dispute
The code affects duties, permits and the clearance scenario itself. A classification mistake can cost more than the preparation work.
The documents do not match
The contract says one thing, the invoice another, and the packing list a third. These mismatches almost always trigger questions.
The supplier sent a weak package
The documents are formal, the product characteristics are thin, technical proof is missing, and the shipment or response deadline is already pressing.
What we do
We do not just read documents. We build a clear logic of the shipment: product, price, delivery terms, classification and supporting materials.
We review the full package
We check the contract, invoice, specification, packing list, transport documents and declaration data as one connected system.
We review the HS position
We compare the code with the product description, characteristics and supplier documents so the position does not look arbitrary.
We review customs value
We check how the price is substantiated: delivery terms, payments, discounts, additional costs and links between the documents.
We show what to correct
We provide a specific list of weak points: wording, details, annexes, mismatches, missing documents and disputed areas.
We help the broker defend the position
We structure the package so the customs broker can see the deal logic and work with it instead of building the explanation from scratch.
We support the next step
We help respond to the request, align corrections with the supplier and bring the document side to a clear next action.
What we don't do
We separate professional document work from risky requests that can create bigger problems than the shipment delay itself.
We don't help understate customs value, replace the actual deal price or create documents for a pre-desired outcome.
We don't apply a “convenient” HS code if it does not match the product, characteristics and documents.
We don't take goods where lawful origin, purpose or import eligibility cannot be confirmed.
We don't guarantee customs decisions, but we help identify weak points in advance and prepare a documentary position that can be explained.
Which documents we review
The issue rarely sits in one file. It usually appears between documents: the contract says one thing, the invoice another, and the product description does not support the code.
Contract and annexes
Invoice and specification
Packing list
Transport documents
Technical product description
Manufacturer letters and documents
Declaration or draft declaration
Permits and certificates, where applicable
If some documents are not ready yet, we start with the package available and prepare a short list of what should be requested from the supplier, carrier or customs broker.
How we work
First we identify weak points, then we turn a scattered document set into a clear position for clearance.
- 01
We review the package and urgency
We review the product, route, delivery terms, current documents and clearance status. We separate critical risks from ordinary working comments.
1–2 business days - 02
We find inconsistencies
We show where documents do not align: product description, quantity, value, delivery terms, HS code, details or supporting materials.
2–3 business days - 03
We prepare the position
We prepare the correction list, arguments on classification or value and the list of documents that should be requested from the supplier.
Depends on package size - 04
We align the parties
We help synchronise the supplier, customs broker and internal teams so everyone understands what exactly needs to be corrected.
Depends on supplier and broker - 05
We hand over the final package
We provide a structured document package, comments and next-step recommendations for filing, responding to a request or re-aligning with the supplier.
After coordination
Case from practice
All details are anonymised — client confidentiality matters more than a portfolio.
HS code dispute: shipment stopped during clearance
Situation
An importer faced a shipment delay because the product classification was disputed. The customs broker requested a technical description, confirmation of product purpose and additional documents from the manufacturer. The supplier responded formally, and the client's internal teams did not understand which materials were actually required.
What we did
We reviewed the contract, invoice, specification and technical materials. We identified inconsistencies in the product description, prepared a classification position, a list of missing documents and a clear request to the supplier. The package was then aligned with the customs broker.
Result
The documents were brought into a single logic, disputed wording was clarified and the broker received arguments for further clearance. The client avoided another round of chaotic correspondence between the supplier, broker and internal teams.
FAQ
We don't choose a “convenient” code. We check whether the selected code matches the product, description, technical characteristics and documents. If we see dispute risk, we show it in advance and help prepare the arguments.
An initial review usually takes 1–2 business days. If the package is large, classification or value is disputed, or supplier documents are needed, we confirm timing after the first review.
No. We don't replace the customs broker and don't file the declaration on their behalf. Our task is to prepare the documents and deal logic so the broker can defend the position more easily.
Yes. This is often where the work begins. We review what is available and provide a list of missing documents: what to request from the supplier, carrier, broker or internal teams.
Yes, when the issue is substantiating the real price, delivery terms, payments and cost composition. We don't work on artificial understatement of customs value.
Yes. In that case, we first review the request, current package and response deadline. Then we provide a short plan: what to correct, which documents to request and who should join the coordination.
Show us the documents — we'll tell you where the risk is
We review the package, find inconsistencies and explain what should be corrected before filing, responding to a request or re-aligning with the supplier.